How a Mastodon AI implementation actually runs.
Six phases, from first call to a system you can rely on without us. No pilots that never go to production. No PowerPoint decks that never ship. We build, deploy, measure, and stand watch.
- 01
Discovery
We sit with you and map the bottleneck. Where do leads leak. Which tasks pull your team off real work. What does your CRM say versus what your bank says. We document the existing process and the tools you already pay for, because the cheapest AI you will ever buy is the one you already own and forgot about.
Deliverable: Process map, tool inventory, baseline numbers.
- 02
Scope
We write a one-page spec. Plain language. What gets built, what it costs, and how we will know it worked in your own numbers. If you are spending real money on something and cannot articulate the success metric in one sentence, you are buying hope. Not sure what to scope first? Our AI implementation guide walks through how we prioritize the first build.
Deliverable: Spec doc with measurable acceptance criteria.
- 03
Build
We construct the system, integrate it with your CRM, phone, and email, then test it against real traffic before it responds live. The AI sees real conversations while your team still answers. We compare what it would have done to what your team actually does. We tune. Then we go live.
Deliverable: Working system, test logs, comparison report.
- 04
Train
Your team learns the handoffs. When does the AI route a conversation to a human. What does the team see when that happens. What does the customer see. We document all of it as written SOPs that live outside our heads and yours.
Deliverable: Team training session, written SOPs, escalation playbook.
- 05
Standwatch
We sit on top of the system after launch. Weekly tuning, weekly review, monthly dashboard. This is where many AI projects stall, because nobody runs them after launch. We do.
Deliverable: Weekly tuning log, monthly performance report, outcomes against your baseline.
- 06
Handoff or stay
Once the system is stable it is documented, your team owns the handoffs, and you have data on what it earned. Some clients keep us on for optimization and reporting, scoped in the quote. Some take the keys. Both are fine.
Deliverable: Optionally ongoing optimization, or a clean handoff package.
Want this run in your business?
The first conversation is 15 minutes. AI implementation is quoted per business after that call. If we are not the right partner, we will say so.
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